Privacy Policy
Last updated: May 2026
Lumora ("we," "us," or "our") operates lumorabio.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you sign up for updates or place an order
- Billing and shipping address for order fulfillment
- Payment information, processed securely via Stripe (we do not store card details)
- Communications you send to us
We also automatically collect certain technical data when you visit our site, including IP address, browser type, pages visited, and referring URLs. This is used to improve our website and understand how people find us.
How We Use Your Information
- To process and fulfill your orders
- To send transactional emails (order confirmations, shipping updates)
- To send marketing emails if you've opted in — you can unsubscribe at any time
- To improve our website, products, and customer experience
- To comply with legal obligations
Email Marketing
If you submit your email address on our site, you may receive marketing communications from us. Every email includes an unsubscribe link.
Payment Processing
All payments are processed by Stripe, Inc. Lumora never stores your full credit card number. Stripe's privacy policy governs the handling of your payment information. You can review it at stripe.com/privacy.
Cookies
Our website uses cookies to understand site traffic and improve your experience. By using our site, you consent to our use of cookies. You can disable cookies in your browser settings, though some features may not function correctly.
Third-Party Services
We use the following third-party services that may process your data:
- Stripe — payment processing
- Netlify — website hosting and form submissions
- Google Analytics — website analytics (anonymized)
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have rights including: access to your personal data, correction of inaccurate data, deletion of your data, and the right to object to processing. To exercise any of these rights, contact us at trey@lumorabio.com.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at trey@lumorabio.com.